Effective Date: 01-10-2025
At Piyush Enterprise, we strive to provide high-quality physiotherapy machines and ensure customer satisfaction. If you are not completely satisfied with your purchase, please read our return and refund policy below:
Eligibility for Return
You may request a return or replacement if:
The product is damaged or defective upon delivery.
You received the wrong product.
The product is not functioning as per warranty terms.
⚠️ Note: Products are not eligible for return if:
They have been used, mishandled, or damaged after delivery.
The issue arises due to improper use without medical supervision.
The request is made after 7 days of delivery.
Return Process
Customers must raise a return request within 7 days of receiving the product by contacting us at [Insert Email/Phone].
The product must be returned in its original packaging, with all accessories, manuals, and invoice.
Our team will verify the issue before approving the return.
Refunds
Once the returned product is received and inspected, we will notify you of the refund status.
Approved refunds will be processed to the original payment method within 7–10 business days.
Shipping charges (if any) are non-refundable.
Replacements & Warranty
If the product is eligible, you may choose a replacement instead of a refund.
Warranty coverage (if applicable) is mentioned on the product or warranty card.
Damage caused by misuse, electrical faults at the customer’s end, or unauthorized repairs is not covered.
Cancellations
Orders may be cancelled before shipping for a full refund.
Once shipped, cancellation requests will be treated as returns.
Contact Us
For returns, refunds, or warranty claims, please contact:
Piyush Enterprise
Plot No. B-2, 1st Floor, Kh No. 52/6/2, Katyani Vihar, Rajeev Nagar EXT, Karala, Delhi – 110086
Email: vigorscare@gmail.com
Phone: 7042901177 , 9873956011